New Client Waiver
Cancellation Policy Agreement
At Curl Hair and Wellness, we take great pride in providing exceptional service and respecting the value of your time. As a small business, we require financial stability, and enforcing our cancellation policy is essential to maintaining that stability.
To confirm your appointment, we require a $75 retainer fee which will be applied to your service. By booking an appointment with us, you agree to our cancellation policy as outlined below:
Cancellation or Rescheduling: We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. If you need to do so, we kindly request that you provide us with at least 48 hours' notice. If you cancel or reschedule with less than 48 hours' notice, you will be responsible for 100% of the booked service, even if you reschedule to a later time.
Illness: If you are feeling unwell, we kindly request that you reschedule your appointment for another time. Please do not come to the salon if you are symptomatic. Your health and the health of our team and other clients is of utmost importance to us. If you are unable to attend your appointment due to illness and you provide less than 48 hours' notice, you will be responsible for 100% of the booked service.
Notice
Cancellations and all rescheduling must be made Tuesday through Saturday. If you need to reschedule/cancel, please email or text your stylist directly during salon business hours, especially if your appointment is on Tuesday.
To ensure efficient scheduling and respectful treatment of our time, we kindly request that you refrain from changing your scheduled service within 48 hours of your appointment. In the event that you do need to make a change, please be aware that a fee equal to the full service will be charged. For example, if you have booked a full custom color but decide to switch to a haircut on the day of your appointment or within 48 hours of it, we will need to apply the fee of the original custom color service. Thank you for your understanding and cooperation in this matter.
In the rare instance that we need to reschedule your appointment, we assure you that any deposit made will be applied towards your next scheduled appointment. Our policies are in place to protect our business and to ensure that we provide our clients with the best possible service.
Additional Fees
There are also additional fees that could incur during the appointment. The stylist will explain the additional services and charges before they are performed. Below is a list of possible service fees.
Extra hair, tangles and product used for hair that is thicker than a typical amount. $25-$50
Silicone build-up aka Clarifying treatment. Includes a conditioning mask. $25-$35
If hair is pulled back when the client arrives to the appointment and needs to be completely wet down and dried. This service could take an additional 30-45 minutes. Stylist reserves the right to refuse service altogether, if there isn’t enough time for this step. If service is refused it is considered a no show and will be handled the same way. If there is enough time, a $25 fee is added on. (We do not charge for a minor retouch to prep hair before the appointment)
If a client is a half hour late or more, it is counted as a no-show unless the stylist has the time and there is communication regarding lateness before the appointment.
Photos on social media
Client gives permission to use my photographs to promote the salon. I understand that images may be used in publications, online publications, social media and websites etc. I also understand that no royalty, fee or other compensation shall become payable to me by reason of such use.
Minors
All minors must be accompanied by an adult to answer questions the stylist may have or for additional services that would need to be performed. If not we will ask the minor to call a parent to ask permission for additional services. If the minor refuses to call a parent and we can’t get in contact with a parent, we will perform services needed to continue with the appointment. Please note that these services are only suggested out of necessity and not to add on charges for our benefit.
Please bring quarters for the parking meter. You may also download the app, Parkmobile, which allows you to pay your meter from your smartphone. We are not responsible for parking tickets and will only feed the meters if a staff member is available to do it.
Color and Haircut REVISIONS: We pour our heart and soul into every snip, color, and style. However, sometimes, the hair gods might have a different plan, and miscommunications can happen. But fear not, we've got you covered!
While we don't offer refunds, we want nothing more than to see you thrilled with your hair. If by some twist of fate, we missed the mark or you think we didn't quite nail it, we're happy to offer one revision. Yep, you heard that right! Just give us a shout before the two-week mark after your appointment, and we'll make it right.
Now, let's talk about the fine print. We're counting on you to follow the care instructions we provide you with. Think of them as your secret recipe for maintaining that gorgeous mane. Remember, fabulous hair requires a TLC from time to time. So, promise us you'll treat your curls like royalty, and we'll keep them looking majestic!
Prepping for EVERY appointment-
Pre Haircut Appointment:
- Arrive with your freshly SHAMPOOED hair, down, dry & curly, styled with products in it. We need your hair washed & styled the day of or day before your scheduled appointment. Please do not have your hair damp, wet or in a ponytail, clips, scarves, etc. NO tucking!
For color or highlight appointments only:
Please come in with freshly washed hair. No root color spray. If you don't follow these instructions, it will affect the outcome of your color.
Oh, and did we mention that we love feedback? Your satisfaction means the world to us, and we're always looking to up our game. So, if you have any suggestions, thoughts, or even a funny hair meme to share, we're all ears! We want your experience at Curl Hair and Wellness to be nothing short of extraordinary.
So, get ready to slay with sensational hair that turns heads wherever you go. And if we ever fall short of your expectations, remember, we're just a quick chat away from making it right. We're here to make you feel like the dazzling star you truly are!
By signing this agreement, you acknowledge that you have read and understood our cancellation policy. You agree to be responsible for any charges resulting from a violation of this policy. Please note that we require a signed copy of this agreement before we can proceed with your appointment.
Thank you for your understanding and cooperation. We look forward to providing you with the highest quality of service.
Please sign below that you have read and acknowledge the items above.